Creating accessible experiences: GCommerce’s approach to ADA and WCAG Guidelines

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At GCommerce, we believe in creating digital experiences that are accessible and inclusive for all users. Accessibility is an important part of delivering exceptional online experiences and ensuring that websites can be used by as many people as possible, including individuals with disabilities.

To support these goals, we follow recognized accessibility standards and best practices, including the Web Content Accessibility Guidelines (WCAG), and incorporate accessibility considerations throughout our design, development, and maintenance processes.

While accessibility standards and recommendations continue to evolve, our approach is centered on creating user-friendly experiences that align with current industry best practices and support broad accessibility objectives.

Important note: GCommerce does not provide legal advice. Organizations with questions regarding legal or regulatory accessibility requirements should consult qualified legal counsel.

Our accessibility best practices

We incorporate accessibility considerations throughout every phase of a project, from design and development to ongoing maintenance. While we strive to follow recognized accessibility best practices, accessibility is an ongoing process that requires regular evaluation and continuous improvement.

In some cases, visual or interactive design considerations require balancing accessibility, usability, and creative objectives. When these situations arise, we work closely with our clients to evaluate options and make informed decisions that aim to create the best possible experience for the widest audience.

Accessibility during website development

Design phase

  • Contrast and visibility: We evaluate color contrast ratios for calls-to-action, navigation elements, and body copy using accessibility testing tools. When appropriate, we utilize image overlays and other design techniques to improve text readability.
  • Clear layouts and navigation: We design website structures to support intuitive navigation patterns and improve compatibility with assistive technologies.
  • Thoughtful animation: We avoid flashing or disruptive visual elements and favor subtle animations designed to minimize distraction and support usability.

Development phase

  • Semantic HTML: We implement semantic, well-structured HTML to improve compatibility with screen readers and assistive technologies.
  • Proper content hierarchies: Headings, forms, and content sections are organized using clear structural hierarchies to support accessibility and improve the user experience.
  • Logical navigation order: Page elements are developed in a logical sequence to support keyboard navigation and predictable interactions.

Content integration

  • Clear link styling: Links are differentiated through visual treatments such as color, underlining, and descriptive language to provide additional context.
  • Readable typography: Font sizing, spacing, and layout decisions prioritize readability across devices and user needs.
  • Alternative text best practices: We provide alternative text for images during website launch and recommend that clients follow accessibility best practices when adding new content after launch.
  • Accessible room content: For hospitality websites, we recommend that accessible accommodations be presented alongside other room types using consistent navigation structures, such as tabs, menus, or dropdowns, to support discoverability and usability.

Quality assurance

Accessibility testing

As part of our quality assurance process, we perform accessibility reviews using tools such as WAVE to identify potential issues and opportunities for improvement before launch.

Automated testing tools provide valuable insights, but accessibility also requires ongoing evaluation and consideration of real-world user experiences.

Ongoing accessibility support

As part of our Preventive Website Maintenance services, we provide ongoing accessibility support by:

  • Periodically reviewing websites using accessibility evaluation tools
  • Identifying newly introduced accessibility concerns
  • Notifying clients of missing or incomplete alternative text for newly added images
  • Recommending updates based on evolving accessibility best practices

Accessibility is not a one-time project but an ongoing commitment to improving digital experiences.

Platform-specific accessibility considerations

WordPress

We follow accessibility recommendations and best practices established by the WordPress Accessibility Team, including:

  • Semantic markup
  • Accessible navigation structures
  • Keyboard accessibility support
  • Clear content hierarchy and organization

Webflow

We leverage Webflow's built-in accessibility tools and checklists while incorporating additional accessibility considerations based on the unique requirements of each website.

PDF accessibility support

Accessibility considerations extend beyond websites to include downloadable resources such as menus, brochures, and informational documents.

We are happy to facilitate PDF accessibility remediation services. For more complex remediation projects, we work with trusted third-party accessibility specialists who can:

  • Assess document structure, tagging, reading order, and metadata
  • Improve compatibility with assistive technologies and screen readers
  • Apply accessibility best practices related to formatting, organization, and visual presentation

We coordinate communication with our third-party partners, obtain quotes for client approval before work begins, and provide remediation services at cost.

Summary

GCommerce is committed to creating digital experiences that are accessible, inclusive, and user-friendly. By incorporating recognized accessibility best practices throughout design, development, and ongoing maintenance, we help organizations improve usability and support broader accessibility goals.

Accessibility is an evolving discipline, and we remain committed to staying informed about emerging standards, technologies, and best practices.

If you would like to review the accessibility of your current website or discuss opportunities to improve accessibility for your users, our team is here to help.

Frequently Asked Questions About ADA and WCAG Guidelines

What is the difference between ADA and WCAG?

The Americans with Disabilities Act (ADA) is a U.S. civil rights law, while the Web Content Accessibility Guidelines (WCAG) are technical standards published by the World Wide Web Consortium that describe how to make digital content more accessible. WCAG is frequently referenced as a benchmark for digital accessibility, but it is a set of guidelines rather than a law. GCommerce follows WCAG best practices in our design and development work. For questions about legal or regulatory requirements that apply to your organization, we recommend consulting qualified legal counsel.


Can a website be certified as fully accessible?

No. There is no universal certification that declares a website permanently accessible. Accessibility is an ongoing process rather than a one-time milestone, because content changes, platforms update, and best practices continue to evolve. Automated tools such as WAVE surface many potential issues, but they cannot account for every real-world user experience. This is why we build accessibility considerations into every phase of a project and provide periodic reviews through our Preventive Website Maintenance services.


How should hotels present accessible room types on their website?

We recommend presenting accessible accommodations alongside all other room types using the same navigation structure, such as tabs, menus, or dropdowns, rather than separating them into a different section of the site. Consistent placement makes accessible rooms easier to discover, easier to compare, and easier to book. Clear descriptions and accurate alternative text on room imagery further support guests who use assistive technologies.


Get More Control of Your Hotel’s Website with Webflow

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Having a strong online presence is essential for any business, including hotels. As a hotel owner, you need to showcase your property, manage bookings, and provide a seamless user experience for potential guests. This is where Webflow puts you in the driver's seat, with user friendly navigation and website development tools. 

Intuitive website design and customization

Webflow offers a user-friendly interface that allows hotel owners to create stunning, custom-designed websites without the need for coding knowledge. With its drag-and-drop functionality, you can easily arrange and design elements on your website, such as images, text, booking forms, and testimonials. This level of customization enables you to create a visually appealing website that aligns with your hotel's branding and style.

Natively mobile-first design

In today's mobile-driven world, having a website that adapts seamlessly to different screen sizes is crucial. Webflow provides responsive design options, ensuring that your hotel website looks and functions flawlessly on various devices, including smartphones and tablets. By delivering a consistent user experience across all platforms, you increase the chances of attracting potential guests and driving direct bookings.

Powerful search engine optimization capabilities

A well-optimized website is more likely to appear in search engine results, increasing your hotel's visibility and organic traffic. Webflow offers built-in SEO features that allow you to optimize your website's meta tags, headings, URLs, and alt tags for images. Additionally, you can create SEO-friendly sitemaps, add canonical tags, and enable SSL encryption for a secure browsing experience. By leveraging these SEO capabilities, you can improve your hotel's online visibility and attract more guests through organic search.

Easy to use content management system (CMS)

Webflow's integrated content management system allows hotel owners to effortlessly update and manage website content. You can easily add new pages, update room descriptions, showcase special offers, or publish blog posts to engage with your audience. The intuitive CMS interface provides a streamlined workflow, enabling you to keep your website up-to-date with the latest information about your hotel, amenities, and promotions.

Webflow provides hotel owners with a comprehensive platform to create stunning, user-friendly websites and take control of their online presence. With its intuitive design tools, mobile-responsive capabilities, booking management integration, SEO features, content management system, and analytics tracking, Webflow empowers hotel owners to attract more guests, streamline operations, and drive direct bookings. By harnessing the power of Webflow, you can elevate your hotel's online presence, improve guest experiences, and ultimately increase revenue in today's competitive hospitality industry.

Need a new stunning website? Let the website design experts at GCommerce assist! 

The Crucial Importance of Owning Your Website

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Having a robust online presence is not just advantageous—it's essential. While social media platforms offer visibility and engagement, they shouldn't be your sole digital outpost. Instead, owning your website is paramount for establishing credibility, control, and long-term success online. Let's look at the top reasons why owning your website is crucial for your property. 

Let's look at the top reasons why owning your website is crucial for your property.

  1. Revenue Ownership: Your hotel's website serves as a crucial revenue-generating platform, acting as the digital storefront where potential guests discover, explore, and ultimately book their stay. If you don't own the website, you don’t own that source of revenue.
  2. Control: When you own your website, you have full control over its design, content, functionality, and branding. This means you can tailor it to reflect your hotel's unique identity and effectively communicate your brand message to potential guests.
  3. Flexibility: Owning your website gives you the flexibility to make changes and updates quickly and easily. Whether it's updating room rates, adding new photos, or implementing new features, you can do so without relying on a third party.
  4. Customization: With ownership, you can customize your website to meet the specific needs of your hotel and your target audience. You can optimize it for search engines, integrate booking engines and other tools, and create a seamless user experience that encourages direct bookings.
  5. Data Ownership: Perhaps most importantly, owning your website means you own the data generated by it. This includes information about your website visitors, their behavior, and their preferences. Having access to this data is invaluable for understanding your audience, refining your marketing strategies, and ultimately driving more bookings.

View our recent blogs on the importance of 1st party data:

  1. Cost Savings: While there may be upfront costs associated with building and maintaining your own website, in the long run, owning your website can actually save you money. You won't have to pay ongoing fees to third-party platforms, and you'll have more control over your budget for website-related expenses.
  2. Liability: As privacy laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), continue to grow, so does the importance of owning and managing your data responsibly. Owning your data is essential for compliance with privacy laws, accountability in data management, responsiveness to customer requests, mitigation of third-party risks, and enhancement of transparency and trust

Overall, owning your hotel website gives you autonomy, flexibility, and control over your online presence, ultimately helping you attract more guests and drive more direct bookings.Looking to take control of our website? Check out our Webflow services.

WordPress vs Webflow: The Ultimate Showdown

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In the dynamic world of website development, understanding the differences and benefits of each website platform is crucial for the success of your online presence. Two popular options that often come into consideration are WordPress and Webflow. Each has its strengths and unique features, making the decision a matter of aligning your specific needs with the capabilities of the platform. Let's dive into a comparison of the two platforms to help you make your own conclusions. 

Ease of Use:

  • WordPress: Known for its user-friendly interface, WordPress is widely embraced for its simplicity. With a vast library of plugins and themes, customization is accessible even for beginners.
  • Webflow: Offering a visual design interface, Webflow empowers users to create visually stunning websites without coding. The learning curve is moderate,

Design Capabilities:

  • WordPress: Good for design, but customization may require coding skills. Thousands of themes and plugins are available.making it suitable for those who want more control over design elements.
  • Webflow: Excellent for design-centric websites. Offers advanced styling options, animations, and responsive design without coding.

Flexibility and Customization:

  • WordPress: Renowned for its flexibility, WordPress allows extensive customization through plugins and themes. Developers can dive into the code for advanced modifications, offering unparalleled flexibility.
  • Webflow: With a focus on design, Webflow provides creative freedom in a visual environment. It's excellent for those who prioritize a design-centric approach, but customization might have some limitations compared to WordPress.

SEO Capabilities:

  • WordPress: With a plethora of SEO plugins and a strong foundation for content optimization, WordPress has a reputation for being search engine-friendly. It's a preferred choice for those prioritizing SEO.
  • Webflow: While Webflow offers SEO features, it may not be as robust as WordPress in this aspect. However, it provides sufficient tools for basic optimization.

Hosting and Maintenance:

  • WordPress: As a self-hosted platform, WordPress requires users to manage their hosting. While this grants more control, it also means handling regular updates and security measures.
  • Webflow: All-in-one hosting is a standout feature of Webflow. Users can enjoy hassle-free hosting, automatic updates, and security measures, making it a convenient choice for those who prefer a hands-off approach.

Cost Considerations:

  • WordPress: The core software is free, but expenses can accrue with premium themes, plugins, and hosting. It offers flexibility in budgeting based on individual needs.
  • Webflow: Pricing is based on usage, and while it might be costlier than some WordPress options, the all-inclusive package simplifies budgeting without the need for additional plugins or hosting.

Page Creation (after launch):

  • WordPress: WordPress is renowned for its user-friendly CMS, providing clients with the ability to create new pages seamlessly. Clients can navigate the intuitive dashboard, access the page editor, and use a straightforward block-based system to compose content. With its extensive library of plugins and themes, WordPress empowers clients to customize pages, add media, and manage their sites efficiently. The flexibility of WordPress makes it a popular choice for content-centric websites, including blogs, where clients can easily create and publish new blog posts, landing pages, or any other content-driven pages.
  • Webflow: Webflow, on the other hand, takes a slightly different approach. While Webflow is celebrated for its powerful design capabilities, it limits the creation of new pages directly within the editor mode. Unlike WordPress, where clients can add new pages on the fly, Webflow requires a more structured process. Clients typically need to work with designated templates and predefined structures, creating new pages in the Webflow Designer rather than directly within the CMS editor. This can be seen as a potential limitation for clients who prefer a more spontaneous, on-the-go approach to content creation.

E-commerce Integration:

  • WordPress: Has robust e-commerce capabilities with WooCommerce plugin, suitable for hotels with extensive online booking requirements.
  • Webflow: Is suitable for smaller e-commerce needs. Provides a native e-commerce solution.

Webflow excels in design-centric projects, while WordPress offers extensive customization and e-commerce capabilities, making it suitable for larger establishments with complex requirements. WordPress is a robust, flexible, and well-established platform suitable for various needs. 

On the other hand, Webflow caters to those who prioritize design and seek an all-in-one solution. Consider your specific requirements, technical expertise, and long-term goals to make an informed decision. Whether you opt for the familiarity of WordPress or the design-centric approach of Webflow, both platforms offer opportunities to create a powerful and visually appealing online presence.


Need help analyzing the pros and cons of your next website? Let the website design experts at GCommerce help! Learn more about our Webflow Hotel Web Design Services.

Website Landing Page Best Practices For Hoteliers 

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In the competitive landscape of the hospitality industry, hotels need to leverage every opportunity to attract and convert potential guests. One essential component is the hotel landing page. These dedicated web pages play a crucial role in guiding users through the guest journey, from initial interest to completing a booking. In this blog post, we will explore the importance of hotel landing pages, their key elements, best practices for design, and integration with digital marketing campaigns. 

What Is a Landing Page?

A landing page is a stand-alone web page specifically designed to capture the attention and prompt action from visitors. It serves as a dedicated entry point for users who click on a specific advertisement, search engine result, or marketing campaign. Unlike a website's homepage, a landing page is focused on a specific goal, such as promoting a hotel offer, package, or event or encouraging visitors to take a particular action, such as booking a room, signing up for a newsletter, or filling out a form. Landing pages are designed to be concise, persuasive, and highly targeted to maximize conversions and drive designed outcomes.

Understanding the Importance of Hotel Landing Pages

Hotel landing pages serve as the entry point for potential guests and are designed to capture their attention, engage them with persuasive content, and ultimately lead them to take action. They provide a focused and tailored experience, highlighting the unique selling points of the hotel and its offerings. By optimizing landing pages, hotels can maximize conversions, ultimately driving bookings. 

Hotel Landing Page Best Practices 

Best practices for a landing page involve optimizing various elements to enhance its effectiveness in capturing visitors' attention and driving conversions. Here are some key points to consider. 

  1. Call-To-Action

Call to action is one of the most important features of any hotel landing page. Also known as CTAs, they offer actionable direction for the user. Without a clear CTA, users can be confused and as a result, you will see increased bounce rates, shorter sessions, lower conversions, and a less-than-ideal landing page experience. 

  1. Clear and Compelling Headlines 

Headlines are essential components of any landing page. They quickly and easily tell the user what that landing page is about and can convey the value the page can offer them. Headlines also offer SEO benefits to help crawlers understand who the page is created for. 

  1. Social Proof

Humans are social creatures who seek validation from others to make decisions. Visitors will look to others to make important decisions, such as booking a room. Make sure to include your hotel ratings and testimonials when it matters to page visitors the most. 

  1. Captivating Visuals 

Users will look at graphics and pictures to help conclude if your hotel, packages, and amenities are the right fit for them. For most, pictures are more important than copy. So ensure you can tell a visual story alongside captivating and compelling copy.  

  1. Consistent and Compelling Copy 

The text on the page matters. A lot. Unfortunately, we have seen too many hoteliers hire lackluster writers who do not convey the real value of their hotel. When it comes to good copy, it has to be concise, branded, and value-driven. Ask yourself, "Is my website copy true to my brand? Can it quickly convey value?" If you answer "no" to either of those questions, it is time to revisit your copy. 

  1. Intuitive Design

Good design offers easy navigation and puts the right information in front of the user at times when it matters most. Good design will captivate your visitors and compel them to explore other parts of your website. This can establish strong relationships between you and your visitors. Ultimately resulting in lower bounce rates, greater conversion rates, and higher session duration times. 

  1. Don't Forget About Mobile 

Mobile users have consistently been increasing over the last decade. Yet, the mobile user experience is still heavily neglected by hotels. If you are running any sort of social campaign, this is likely the very first user interaction. Make sure it offers a good user experience with these critical points: 

  • Responsive Design Elements 
  • Fast Load Time
  • Intuitive Mobile Navigation Layout

Conclusion

Hotel landing pages are crucial for attracting and covering potential guests in the competitive hospitality industry. These dedicated web pages serve as entry points, capturing visitors' attention and guiding them toward action. By creating well-thought-out landing pages, hotels can maximize conversions and drive bookings. Best practices for effective landing pages include clear CTA's, compelling headlines, persuasive and concise copy, social proof elements, captivating visuals, and straightforward & intuitive design. Following these practices helps hotels create engaging landing pages that drive conversions and achieve success in the hospitality industry. 

Is WordPress Safe For Your Hotel’s Website

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WordPress Security, Plugin Auditing, & Why

“Is WordPress safe?”

This is a question I’m often asked by prospects looking to build a new hotel website and want confidence that they’re making the right decision. While WordPress isn’t the solution for every website, here are some reasons why we recommend the #1 content management system on the market. 

WordPress Security in General

As the most popular content management system with over 40% market share, it's understandable why WordPress might be an attractive target for nefarious activity. Here’s why we rest easy: 

  1. World-wide community. With a world-wide, open source community, it's in everyone's best interest to find, share, and patch security vulnerabilities, which WordPress releases at frequent intervals.
  2. Security plugins. We install a security plugin on all GCommerce hotel websites called Wordfence that helps protect against brute force password attempts, keeps a log of file changes and user logins, blocks suspicious IPs, and more.
  3. Regular updates. We apply released security patches (using the WordPress update panel) on at least a monthly basis with our Preventative Maintenance service, and more frequently when a critical patch is needed. This keeps our site from being low hanging fruit for would-be attackers.

It's important to remember that hotel website software is organic and constantly evolving – it's not something that should be set and forgotten (which is a good way to become a target). While we can't control when or how software updates are released by WordPress or 3rd party plugin developers, we can control when and how these updates get applied. We offer a Preventative Maintenance service for clients that host with us to do just that – taking the stress and unknowns of what’s going to happen out of the equation.

For GCommerce, this means using testing environments to identify and address issues before they're applied to public-facing hotel websites. So while we cannot guarantee there will never be breakages (no one can), we do everything within reason to keep this reality of software development manageable for ourselves and our clients.

On the topic of WordPress plugins

“Okay, I see how I can make WordPress secure for my hotel’s website. How do I keep plugins from breaking?”

In a nutshell, plugins add functionality to your hotel’s website. They can do anything from adding a simple button, to adding an Instagram feed, to adding an entire eCommerce store. Considering the complexity of what you need and how mission-critical it is to your operation is a great way to keep your investment in perspective. 

Before installing anything to our clients’ websites, these are the key factors we consider when evaluating plugins:

  1. Age of the last plugin update. We look at the latest update date for a given plugin to determine if it is still receiving ongoing support. Depending on the complexity of the plugin, we will generally only use ones that have been updated within the last year or less. 
  2. Number of installations. We consider how many websites have the plugin installed and in use on their site using the WordPress plugin repository. The larger the user base, the more likely there will be community support forums and/or support provided by the plugin developer which means more bugs are being discovered and fixed across a variety of development environments. In other words, it's likely to be more robust and secure.
  3. Premium options for complex or critical functionality, when needed. For functionality that is more complex or sensitive in nature (for example eCommerce plugins), we will generally recommend premium WordPress plugins for guaranteed support availability and responses.
  4. Using a limited number of plugins. We strive to avoid using too many plugins on a site to reduce the risk of compatibility errors. Whenever possible (and when it makes sense), we will first write functionality as part of the WordPress theme before reaching for a plugin to further reduce the risk of breakages. A good target is to limit to 12 - 20 plugins, but there are always exceptions. Just understand the more you add the more likely you may need to come up with creative compatibility solutions.

We know how frustrating it can be when a WordPress plugin that was working perfectly fine last week seems to stop working for no good reason. And while it’s tempting to say “Just change it back! It was working before!”, you run the risk of your out-of-date software being exploited. 

By keeping on top of updates so your version changes are small, dealing with these incremental breakages (which is normal) will keep the long term maintenance cost lower. It’s a lot like getting an oil change for your car. If you change it regularly you’ll get better mileage and performance out of it, with disastrous consequences if you let the oil run dry and melt your engine instead.

On the topic of WordPress themes

Similar to plugins, WordPress themes (also sometimes referred to as commercial templates), focus on the look and feel of your hotel’s website, with some functionality baked in. Wherever the theme functionality ends is where plugins begin. 

Similar rules apply when selecting a theme, especially the support. As far as expected mileage goes, I’ve found the lifespan can vary drastically from client to client. My rule of thumb – if you want to take advantage of the latest speed enhancements and stand out from your competition, you should consider revisiting your website needs every 3 - 5 years. (I mean, if your smartphone is considered ancient after 2 years… you get the idea.) 

Why Should I Use WordPress For My Hotel’s Website?

There are many, many reasons why WordPress is a go-to for our company. Here are some of our favorite reasons that impact our and our clients’ bottom line:

  1. Access to quality developers. There are plenty of qualified WordPress developers available anywhere, making it easy to find, vet, and hire support when you need it. While your current developer is hopefully providing all the services you need, having assurance that external support is available to maintain your site should you need it is a great insurance policy.
  2. More affordable long term maintenance. WordPress applies frequent, incremental patches which tends to make compatibility issues less severe and easier to address when they do arise (and they will). But because there is better WordPress developer availability, it's more likely these issues can be addressed in a timely manner and at a reasonable cost (vs. paying premium for developers in limited supply for other platform solutions like ExpressionEngine or Magento).
  3. Reduced staff training. The longer WordPress is used, the more likely it is you will have future employees that already have familiarity with the content management system, making training faster, more accessible, and easier to work with.
  4. No recurring license fees and includes upgrades. WordPress has no recurring license fees for the core software and users get to enjoy the benefit of having functionality upgrades for free. The trade off however is that the onus of keeping the software up-to-date is the responsibility of the site owner, unlike with a proprietary system.

Still not convinced? That’s okay. WordPress isn’t for everyone and it’s not appropriate for every site. But hopefully you now have a more informed understanding of why it might be the right choice for you. Thanks for reading!

Have more questions? Feel free to reach out to GCommerce’s hotel website experts for more information.

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