You don’t have to worry if you’re on our pay-Per-stay model for hotel metasearch

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The metasearch landscape continues to evolve. On September 1, 2025, trivago shifted all campaigns to a CPA-only (Cost-Per-Acquisition) bidding model, introducing a global minimum NET CPA of 10%.

For many hoteliers, that means sudden adjustments, less flexibility, and a scramble to meet new requirements. But if you’re on Metadesk’s Pay-Per-Stay model, you don’t have to worry.

Here’s why this approach isn’t just important—it’s a smarter, safer way to manage your metasearch investment.

The problem with CPA-only hotel metasearch model

On the surface, CPA bidding looks appealing: you only pay when a booking occurs. But there’s a catch—CPA doesn’t account for cancellations or no-shows. That means hotels still end up paying for revenue they never actually realize.

With trivago’s new rules, hoteliers also lose:

  • Flexibility: All campaigns are locked into CPA, whether it fits your strategy or not.
  • Control: A global 10% minimum NET CPA reduces your ability to manage margins.
  • Efficiency: You may still pay for bookings that don’t turn into stays.

Why pay-per-stay natters for hotel metasearch

Pay-Per-Stay takes performance marketing a step further by aligning costs with actual, consumed revenue. Instead of paying for every booking, you only pay when the guest checks in and completes their stay.

This protects your budget and ensures your spend is tied directly to real business impact.

In short: Pay-Per-Stay eliminates wasted spend, smooths out the risks of cancellations, and gives hoteliers confidence that their investment is working as hard as possible.

Why pay-per-stay with Metadesk is different

Not all Pay-Per-Stay models are created equal. Here’s why using Metadesk’s Pay-Per-Stay model gives you an edge:

End-to-End Transparency – Our upgraded portal shows exactly how your campaigns are performing, from impressions through to actual stays.

Direct Connection to ROI – You don’t just see bookings; you see revenue earned from completed stays, so you know every dollar spent drives true value.

Smarter Insights Built In – Features like Funnel Analysis, Parity Monitoring, and Roll-Up Reporting give you more control over campaign optimization—something a CPA-only environment can’t match.

Fewer Surprises, More Trust – With reconciliation tools that tie campaign performance directly to guest stays, you’ll never be blindsided by wasted spend.

The bottom line

While other providers are adjusting to trivago’s CPA-only model and its mandatory 10% minimum, Metadesk clients are already ahead.

With Metadesk’s Pay-Per-Stay model, you:

  • Avoid wasted spend.
  • Protect your ROI against cancellations and no-shows.
  • Gain better visibility into true campaign performance.
  • Enjoy peace of mind knowing your marketing dollars are directly tied to real revenue.

👉 In an evolving metasearch landscape, Pay-Per-Stay with Metadesk isn’t just a safer option—it’s the smarter way to win. Contact us now to learn more.


Email campaigns 101: What to send & why

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Email marketing is still having its moment, despite the rise of AI digital marketing efforts. Email marketing is one of the most powerful marketing tools for connecting with guests, building loyalty, and driving revenue. Across our portfolio, we are seeing an email conversion rate YTD that is 6.5X higher than paid social and 11X higher than display.

When it comes to your hotel’s digital marketing strategy, email campaigns aren’t meant to be one-size-fits-all. Learn how your hotel can optimize it's email campaigns in our full blog below. 

One-time campaigns

One-time email campaigns are sent manually at a specific time and with a specific goal in mind. These email types are ideal for promoting time-sensitive offers or delivering important property updates and upcoming events. 

One-time campaign examples

  • Room offers - Send offers, seasonal promotions, or flash sales to drive direct bookings. These types are great for A/B testing things like subject lines and messaging. 
  • Events & announcements - Promote upcoming events at the property, new amenities, upcoming renovations, or local happenings to encourage direct engagement with your upcoming guests or local market. 
  • Newsletters - Share a round-up of property news, local events, and upcoming sales or promotions to keep your property top-of-mind. This email type is great to send quarterly or even seasonally, though sending monthly is also an option. 

Why use these email types? 

One-time campaigns allow for flexibility and creativity. They’re perfect for driving direct bookings and keeping your audience informed about what’s happening at your property and in the area. 

Automated campaigns

Automated campaigns run in the background, sending the right message to the right guests using segmentation, and are triggered by a specific action, behavior, or timeframe. Generally, automated campaigns are split into two types: transactional and lifecycle. Transactional campaigns are tied to the booking engine activity, while lifecycle campaigns support the full customer journey and work to boost engagement. 

Transactional automated campaign examples 

  • Confirmation, modification, & cancellation emails - These email types can be used to keep guests informed about their reservations, whether it’s to confirm a booking has been made, a guest has added an additional room to their reservation, or to confirm that a booking has been successfully cancelled. The former two also offer opportunities to upsell guests on amenity add-ons. 
  • Cart abandonment - Utilize this campaign type to recover lost bookings by reminding guests to complete their reservation.

Lifecycle automated campaign examples

  • Pre-arrival emails - Welcome guests before they arrive, provide helpful info about the hotel and the area, and suggest amenity add-ons/upsells. 
  • Post-check-in emails - This email type is sent after check-in to enhance the guest experience and introduce available amenities. Use this email campaign to promote happenings at the hotel during the guest’s stay or recommend activities in the area. 
  • We miss you - These email campaigns allow you to reconnect with past guests and encourage repeat stays with a personalized incentive. Utilize language like “come back to see us,” “create more memories,” or “book another unforgettable stay”. This email type is typically set up to send 365 days after a guest’s check-out if they have no future stay already booked. 
  • Lead nurturing - Re-engage cold or warm leads with timely offers and updates that encourage them toward booking. 
  • Qualification Emails - This email type is triggered when a guest meets a specific criterion, such as joining your loyalty program. 
  • OTA winback - Use segmentation features to encourage guests who booked via an OTA to instead book direct next time. These emails are a great opportunity to promote direct booking offers such as “15% off when you book direct.” 
  • Birthday emails - Create personalized and meaningful connections with guests using this email campaign. Send over a special offer or complimentary perk to celebrate their big day and encourage bookings.
  • Cancellation recovery - Win back guests who cancel by offering an incentive for future stays. 
  • Messaging upsells - Highlight add-ons such as room upgrades or personalized experiences to generate extra revenue. These types offer an opportunity to connect with guests further and make them feel special. 

Why use these types? 

Automated emails ensure timely, relevant communication without having to manually schedule email sends. They help nurture leads, improve guest satisfaction, and maximize revenue opportunities. 

Survey emails

Survey emails invite guests to share their feedback after a stay, which can be very valuable for improving your property and the guest experience. 

Best uses for this email type include post-stay surveys to measure satisfaction, quick polls to gather opinions on potential offers, and event feedback to improve future experiences. 

Why use these types? 

These emails provide direct insight from guests, help identify areas for improvement, and show guests you value their opinion and feedback. 

TLDR: What should you take away?

A strong email marketing strategy uses a mix of campaign types. One-time campaigns can create buzz and drive quick results, while automated campaigns keep communication consistent and personalized. 

By strategically combining these email types, you can boost bookings, improve guest satisfaction, and create lasting connections with your audience. 

Ready to up your email game? Connect with us to see how we can take your strategy to the next level! 

$5.2 billion and counting: Why independent hotels can’t sit back

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OTAs spent $5.2 billion on marketing in Q2 of 2025. That is not a typo. Billions. Booking Holdings dropped $2.2 billion. Expedia spent $1.6 billion.

This is not just spending. It is an arms race. If you are an independent hotel, you will not win by trying to match it. The only way forward is to compete smarter.

Why this matters for independent hotels

OTAs are flooding social, search, and AI-driven channels with budget that independents cannot match. They capture the guest early, shape the options, and dominate the conversation. By the time a traveler reaches your site, you are already playing catch-up.

If you do nothing, you are invisible.

The power of brand and storytelling

Your brand is your strongest weapon. Without it, you are just another option in a list of OTA results.

Travelers book with emotion first and logic second. Research shows that 56% of travelers are more likely to book a hotel that tells a compelling story. Brands that lean into storytelling see conversion rates climb by up to 30%. And companies that communicate their brand consistently through storytelling report up to 20% higher customer loyalty.

The numbers prove how powerful loyalty really is in hospitality. According to CBRE’s analysis of 675 million loyalty members, loyalty program members accounted for 52.8% of all occupied hotel rooms in 2024, up 12% year over year. That kind of recurring revenue is the result of strong brand investment and consistent storytelling over time.

Ask yourself: what are the pillars of your brand? How are they carried out every single day? If you are fortunate to have a rich history, what are you doing to treasure it and share it in a way that feels alive today?

Storytelling is not fluff. It is strategy. It is the difference between being remembered or forgotten, between a direct booking and another OTA commission. Do not let AI strip away the human heart of hospitality. Use it to amplify your story and strengthen the connection you build with guests.

How hotel metasearch levels the playing field

Hotel metasearch is where you meet OTAs head-on. It is where travelers compare options side by side. If your direct booking offer is not there, you are giving OTAs a free pass.

Visibility in hotel metasearch means you are in the conversation when it matters most. It is your chance to intercept the booking before it is lost to an OTA.

Why pay-per-stay hotel metasearch matters

Clicks do not pay the bills. Stays do.

That is why pay-per-stay hotel metasearch is so powerful. You only pay when a guest actually stays at your property. No wasted clicks. No empty impressions. Just real performance.

For independents, this is the kind of model that makes budgets stretch further while still keeping you competitive against OTA firepower.

The role of Property Promoted Ads

Property Promoted Ads are another tool in your arsenal. They put your listing in prominent placements during the traveler’s research phase. This keeps your hotel visible when travelers are actively weighing their options.

More visibility means more opportunities to steer travelers toward booking direct.

The next step: AI-powered hotel metasearch

Travel planning is shifting fast into AI engines. Travelers are asking AI assistants to find them hotels that match their exact preferences. If your direct booking link is not being fed into those engines, you are already behind.

The next frontier of hotel metasearch is making sure your hotel shows up in AI results with a direct booking path. Imagine a traveler asking, “Find me a boutique hotel in downtown Nashville with a rooftop bar.” If your direct link is there alongside OTA listings, you just leveled the playing field.

AI-powered hotel metasearch creates a direct line between traveler intent and booking on your site. It is visibility at the very start of the journey, and it allows you to compete in this new environment without trying to outspend the OTAs.

How your property wins

OTAs will keep spending billions. Independent hotels cannot match it, but they do not have to.

Invest in your brand. Tell your story. Show up where travelers are comparing. Utilize models like pay-per-stay to manage costs. Use Property Promoted Ads to boost visibility. And take the next step with AI-powered metasearch to get your direct booking link into the channels where travelers are already searching.

This is how independents compete smarter, protect a larger share of their revenue, and secure direct bookings in a marketplace dominated by OTAs.

Start driving more direct bookings now.

Flywheel news | September 2025 hotel digital marketing news | GCommerce

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  1. Your complete 10-step guide to 2026 marketing & budget success

As 2026 approaches, hotel digital marketing is rapidly evolving, driven by AI, economic shifts, and new consumer behaviors. Staying ahead requires strategic planning, smart budgeting, and targeting channels that maximize direct bookings. Explore our latest eBook to discover practical tips for aligning your digital investments with your property’s goals as you start planning for the 2026 marketing season. Download here.

  1. Your guide to AI SEO for hotels

It’s truly an exciting time to be in digital marketing with the rise of LLMs leading to incredible shifts in consumer behavior when it comes to online searching. As our understanding of what drives visibility on AI search engines continues to evolve, so will our services at GCommerce as to best support our hotel clients and their goals. In this article we’ll breakdown everything we know about so far about gaining visibility on AI search engines and how your hotel can maximize for success. Read more here.

  1. Up your email game this cyber season

Cyber season is drawing near and hoteliers have a major opportunity to drive direct bookings and build momentum as they head into the new year. Based on two years of cumulative data from the marketing team at GCommerce and emerging trends for 2026 we’ve devised our top 8 strategies for winning at email marketing this Black Friday and Cyber Monday season. Read more.

  1. [Webinar recording] Google AI Mode uncovered: The future of hotel bookings

Google’s new AI Mode is transforming how travelers research, discover, and book hotels. With its conversational approach and preference-based suggestions, AI Mode is shifting how consumers search and find hotels. Our team conducted an in-depth study of Google’s AI Mode in action, testing branded and non-branded hotel searches across major U.S. markets. The findings? Hotels that don’t proactively focus on building their brand and focus on optimization risk losing valuable visibility. Watch the full webinar.

  1. How to drive direct bookings through metasearch advertising

In today’s competitive hospitality landscape, reducing dependency on Online Travel Agencies (OTAs) is a top priority for many hotels. OTAs may offer visibility, but the commissions can cut deeply into your revenue. Hotel metasearch advertising presents a compelling opportunity to reclaim control, increase direct bookings, and strengthen your bottom line. Learn how your hotel can leverage metasearch to drive direct bookings while minimizing reliance on OTAs. Read here.

  1. OpenAI is staffing up to turn ChatGPT into an ad platform

Recent news found that OpenAi is hiring a Growth Paid Marketing Platform Engineer to help develop tools for ad platform integration, something that doesn’t come as a shock to most search marketers. Reports show that OpenAI is hoping to monetize free users via ChatGPT ads by 2026, which means advertisers will soon have access to a brand new platform with over 700 million weekly users (and is only slated to go up!). GCommerce will be closely watching for updates and access to the new ad platform once it becomes available. Read more.

  1. Google modifies search results parameter, affecting SEO tools

A new reports shows that Google appears to have disabled or is testing the removal of the &num=100 URL parameter that shows 100 results per page. What does this change mean for marketers? So far we’ve seen impressions in search console drop across all accounts, mainly for desktop, which disrupts SEO and rank tracking tools that once relied on this function. Some theories suggest third party scrapers were injecting artificial data in Google and now reporting is coming back to actualized levels, but despite the guesses and speculations, Google’s intent remains unclear. GCommerce will continue to monitor the situation and provide updates to our clients as we know more. Read more here.

Common pitfalls in hotel metasearch advertising and how to avoid them

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Hotel metasearch advertising has become a vital component of the hospitality industry’s digital marketing strategy. It allows hotels to compete directly with online travel agencies (OTAs), drive more direct bookings, and improve profit margins. However, success in metasearch advertising requires careful planning and execution. Many hoteliers fall victim to common pitfalls that can hinder their campaigns’ effectiveness. Below, we explore these challenges and offer practical solutions to overcome them.

1. Poor visibility due to insufficient bidding

The pitfall: Visibility is key in metasearch advertising. Hotels often fail to secure a prominent position on metasearch platforms because they underestimate the importance of competitive bidding. Without sufficient investment, your property’s listing may end up buried beneath OTAs and competitors, resulting in lower click-through rates.

The solution: To improve visibility, optimize your bidding strategy based on performance data. Allocate higher bids to high-performing dates, room types, or markets, and adjust your approach as demand patterns evolve. Use automated bidding tools to stay competitive without overspending.

2. Uncompetitive pricing

The pitfall: Guests are price-sensitive, and metasearch platforms make it easy to compare rates at a glance. If your pricing isn’t competitive or if OTAs consistently undercut your direct booking rates, potential guests will choose alternative options.

The solution: Take parity seriously. Regularly audit OTA rates to ensure consistency with your direct booking prices. Additionally, offer value-added incentives for booking directly, such as free breakfast, late check-out, or exclusive discounts that don’t violate parity agreements.

3. Neglecting mobile optimization

The pitfall: Mobile users represent a significant portion of metasearch traffic. If your booking engine or landing page isn’t mobile-friendly, you risk losing potential customers due to poor user experience.

The solution: Ensure your booking engine is fully optimized for mobile devices. This includes fast loading times, intuitive navigation, and secure payment options. Test your mobile experience regularly and make adjustments to align with changing user behaviors.

4. Ignoring analytics and performance data

The pitfall: Many hotels invest in metasearch advertising without closely monitoring performance metrics. This “set it and forget it” mindset can lead to inefficient spending and missed opportunities for improvement.

The solution: Track key performance indicators (KPIs) such as click-through rate (CTR), conversion rate, and return on ad spend (ROAS). Use these insights to refine your campaigns, optimize your bidding strategy, and adjust your targeting to maximize ROI.

5. Failing to align marketing channels

The pitfall: Metasearch campaigns often operate in isolation from other marketing efforts, leading to inconsistent messaging and missed cross-channel opportunities.

The solution: Integrate metasearch advertising with your broader marketing strategy. Ensure consistent branding and messaging across all touchpoints, including your website, email campaigns, and social media. Cross-promote your direct booking incentives to drive more traffic to your metasearch listings.

6. Lack of differentiation

The pitfall: In a crowded marketplace, many hotels fail to stand out. Generic listings and uninspired descriptions can make it difficult to capture travelers’ attention.

The solution: Highlight your unique selling points (USPs) in your metasearch listing. Whether it’s a stunning location, exceptional amenities, or exclusive offers, make sure these features are prominently displayed. Use high-quality images and compelling copy to create a lasting impression.

7. Slow response to market changes

The pitfall: The travel industry is dynamic, with demand patterns shifting rapidly. Hotels that don’t adapt their metasearch campaigns to changing market conditions risk losing out to more agile competitors.

The solution: Monitor market trends and adjust your campaigns accordingly. For instance, during peak travel seasons, increase your budget and focus on high-demand dates. During off-peak periods, highlight special offers or packages to attract bookings.

Metasearch advertising presents a powerful opportunity for hotels to increase direct bookings and improve profitability. By avoiding common pitfalls such as poor visibility, uncompetitive pricing, and neglecting analytics, hoteliers can maximize the impact of their campaigns. With a strategic approach and ongoing optimization, metasearch advertising can become a cornerstone of your hotel’s digital marketing success. 

Contact Metadesk today to start increasing your direct bookings via hotel metasearch. 

Maximize your hotel's visibility with AI Search

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It’s a truly exciting time to be in digital marketing. The rise of LLM’s over the past few years has led to an incredible shift in consumer behavior. AI engines such as ChatGPT and Perplexity have introduced a new type of search engine experience that takes away an immense amount of friction compared to the traditional search engine marketing experience. It’s driven Google to rapidly advance its search product to introduce and evolve with features, including AI Overviews and AI Mode, to retain market share and keep users on Google products. 

Our team has been researching, studying, and analyzing the user experience of these emerging technologies over the past few years. We have been deeply focused on how they work, how they compare to more traditional search engines, and what that means for helping our hotel clients ensure visibility as more and more consumers engage with these products. We’ve studied ChatGPT Search, from beta to live environments (here’s the webinar in case you missed it), and will soon be launching a webinar around our recent study of AI Mode (sign up for our newsletter to be alerted of the date). 

Our understanding of what drives visibility on AI search engines continues to evolve, as will our services to best support our hotel clients. These new answer engines are adding and ultimately replacing what used to take potential guests a massive amount of clicks to research. Ensuring your hotel is visible on the channels and content that AI engines are sourcing from is critical.

Here’s a breakdown of what we know about visibility on AI answer engines, along with what hotels need to do to best ensure and maximize visibility in these searches.

What is AI search, and how does it work?

Before we dive into what your hotel should do now to maximize chances for visibility, it’s important to understand how AI search works.

  1. AI search is powered by LLMs

AI search answers are driven by large language models. The knowledge of LLMs comes from their ability to train on data from a variety of sources. They retrieve and then summarize this data for our searches, called prompts, resulting in a compilation of data it’s learned from countless sources. These LLMs all have a cut-off date for the recency of data they source. They then rely on using established search indexes, most commonly Bing, to do live retrieval for more up-to-date information. You can think of LLM’s like super-powered auto-predict. Their knowledge is based on an understanding of entity linking or the connection between references, in an effort to predict what comes next to answer your prompt or request. This indicates that the more your brand is mentioned/found across sources related to a specific topic, the more likely it is to associate your brand with the answer the users are looking for when they submit a query on that topic. 

  1. LLM’s love structured content

The basis of this knowledge comes from the background that the sources LLM’s train on are centered around structured architecture. They love sites with content structured like YouTube, Reddit, and listicles (think top 10 lists). They devour formats like community forms with comments and up/down voting. They give preference for blog content providing distinct headers, lists, and bullet formats. For hotels, they often source and showcase attributes pulled from structured data on sites and sources such as Google Business Profile. They then use these structured sources, schema, and more to provide the best answer they can.

  1. AI search reporting is limited

ChatGPT, Perplecity, AI Mode, you name it, reporting is even more limited than what’s been historically provided by search engines for organic search data. While Google has recently included AI mode data in Search Console, you still can’t separate it out to know how much of your organic impressions or clicks come from this feature. ChatGPT offers no search-console-like reporting. The best we have right now is looking in GA4 to find whatever clicks make it to the site. The hard part is, these types of answer engines are designed to drive fewer clicks, so without impression or mention insights, we’re missing out on an important piece of performance insights. 

While there have been numerous AI search reporting tools coming out, the extreme personalization and varied results by user make it incredibly hard to scrape and provide a position ranking report. We predict that this will continue to evolve as the top minds in the industry, driving platforms like SEMRush, Ahrefs, and more, continue to ideate on solutions.

What can hotels do to ensure visibility on AI search engines such as ChatGPT Search, Google AI Mode, and Perplexity?

While the industry’s understanding of AI search optimization continues to evolve, these are the areas or channels of focus we’ve identified to be most critical for hotels right now:

  1. Emphasis on Local SEO 

Each different AI SEO study for hotels that we’ve completed has unveiled elements and sources that overlap with traditional local SEO. This includes:

  • Google Business Profile listing attributes
  • Google, TripAdvisor, and other guest reviews
  • Consistency of hotel descriptions/up to date information found across listing sites on the web
  1. Utilization of Schema/Structured Data on your hotel’s website

LLM’s love structured content. This applies to your hotel’s own website as well as other sources they prefer to learn from and source summary information. On your hotel website, this means making sure you’re using schema.org’s structured data markup for applicable information on your site, such as:

  • Local business organization
  • Product
  • FAQs and more
  1. Expand and revisit your hotel’s website content

Ensuring your hotel’s website has comprehensive information about different amenities and features of your hotel, as well as the local area, is important to being represented in AI search results. This includes:

  • Well-rounded content in multi-modal form - text, image, video
  • Conversational text
  • Expanded content to fully answer topics and questions
  • Structured content, including FAQs
  1. Technical SEO and site architecture 

While Technical SEO has been historically important for traditional search engines, its focus is enhanced for AI agents. This includes:

  • Reviewing site code for proper markup
  • Reviewing site health and page speed, such as Core Web Vitals
  • Ensuring to resolve and address other technical seo issues on your hotel’s website
  • Internal linking strategies for related content 
  1. Social Media content

If it wasn’t already, the new world of SEO is quickly changing to a “search everywhere optimization” definition. Recent updates, such as news of the Instagram indexing controls, are bringing new light to how social media content is surfacing on search engines, including AI search. Make sure your property is:

  • Communicating blogs, news, reviews, and features about your brand via organic social media posts. 
  • Participating and responding to comments and conversations
  1. PR and link building

One metric that continues to be noted with high importance for AI search optimization is the concept of ‘brand mentions’. In traditional SEO, link building has been a long-standing tactic for off-page SEO. In the view of LLMs and AI search, high amounts of brand mentions with context around specific topics increase your brand’s chances of being included in summaries and answers for those types of prompts. It’s essential to be competitive in this space. This includes:

  • Building partnerships with local, related organizations and coordinating online mentions or website links
  • Local listing sites such as the Chamber of Commerce
  • Finding a PR agency to help secure inclusion and brand mentions in top publications
  • Working with bloggers, tied closely to your local region and/or affinity audiences, to be featured in their top 10 lists or area guide articles
  1. YouTube, Reddit, and community forms

Did you know that YouTube is the 2nd largest search engine? It’s also one of the favorite sources for LLM’s to learn from. Why? Because of the structured format of the content. From its videos, to titles and descriptions, comments, and thumbs up/down voting, it’s easy to consume and contains an incredible amount of information. Similarly, community forms like Reddit and Quora offer easy-to-consume data for LLM’s to study and learn. These pose additional opportunities for hotels to increase visibility, whether it’s through their own (or influencers') channels on YouTube, related community threads on Reddit or TripAdvisor, and more.

There are numerous facets to visibility and ranking in AI SEO, similar to traditional SEO. As you may have noticed, a lot of them even overlap with tactics that are important for traditional SEO. It can be overwhelming when trying to navigate limited resources or budget. We recommend focusing on the critical ones and testing new ones as you find new resources to support your AI SEO endeavours and, ultimately, building your brand. Lean on partners that specialize in each of these areas of expertise and services. 

Our hotel marketing team is here to support your goals as well as recommend additional resources that can help achieve them. Please reach out with your questions; our team is happy to assist.

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