Future Proof Your Hotel Marketing Analytics

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As you may have noticed, there has been a lot of chatter about the “cookieless world” or “3rd party cookies” over the past year-and-a-half and there should be as that wave has already hit us and will soon be by us. If you have not created a plan yet for the “cookieless world” then you need to call a lifeguard ASAP!  One wave that nobody in the hospitality industry is talking about is Google Analytics 4 or “GA4”.  Well, there is talk about it but it seems to be coming from GCommerce, which is quite frightening as most every other vertical market is and has been talking about GA4 since it was announced in 2020 by Google. 

If you did not know, Google Analytics, the most widely used analytics technology, is designed to use 3rd party cookies to track user behavior and transactions. With 3rd party cookies eliminated, analytics data has become unreliable and incomplete. In fact, in a side by side comparison that GCommerce conducted over the past six months with a collection of its customers, Universal Analytics under-reported transaction data (purchases & revenue) by up to 40%! A 40% reduction in revenue through major channels significantly skews what channels are producing. It’s a marketer’s nightmare.  Just so we are all on the same page, most websites today run “GA3” otherwise known as “Universal Analytics or UA”.

In late 2020, Google introduced a new analytics package “Google Analytics 4” or “GA4”. GA4 works regardless of cookies and boosts analytics reliability and useability during this time of transition. GA4 is a brand new tool, aimed at providing a more comprehensive view of your website’s data. As mentioned above, our side by side comparison not only saw under-reporting with transaction data, it also showed that UA underreported Organic by 33%, Paid Search by 26%, and Referral by as much as 51% when compared to the attribution of GA4!  This could be for a couple of reasons:  

  • Legacy cookie tracking (UA) is starting to deprecate as the cookieless world grows closer, creating data gaps for major revenue channels
  • Advanced attribution models based on the new “engaged users” provides more transparency through the booking funnel

Now, you are probably wondering what is the benefit of adding GA4 instead of waiting until Google stops supporting UA?  Well, here are some things to think about when thinking about adding GA4 now instead of waiting.

Benefits of adding GA4 today:

  • Future proof your analytics, regardless of cookies
  • Maintain clean analytics data for your digital marketing initiatives
  • See your booking engine conversion funnel through custom tagging
  • The data captured today in GA4 starts today.  You are not able to collect past history. 
  • Be able to track booking patterns on your site via GA4’s “tagging” ability

If you are interested in learning more about GA4 and the benefits that GCommerce’s customers have seen by adding GA4 please let us know.  We can also let you know about the exclusive Historic Hotels of America GA4 package GCommerce has created. 

Here are a few FAQ's about GA4:

Google said 3rd party cookies aren't going away until 2023. Do I need to get started now?

  • Yes. Particularly with Google Analytics, it doesn't start capturing data until you install it on your site. While you will still have historical data in your Universal Analytics profile, you will essentially be starting from scratch if you wait until 2023 (not to mention you will be operating off of incomplete data for the next year).

Google Analytics is free, why should I pay for my data? 

  • Google Analytics 4 is a new tool that requires custom installation on your website. The custom installation will help you understand how current and future guests interact with your website. 

Do you hold our data? 

  • Yes, but your data will always be found in your native GA4 account. 

What if I build a new website? Should I install Google Analytics 4 at that time? 

  • You should install Google Analytics 4 as soon as possible. You could be missing out on key data and the most up to date attribution models which could empower design and creative decisions for future websites.  

Why should I pay for your GCommerce Google Analytics 4 Report? 

  • As a data driven marketing firm, we believe the raw metrics from GA only tell half the story. Our report was created with decades of experience within analytics and highlight the most important data that informs your marketing strategy. GCommerce’s Google Analytics 4 Report captures more intelligence than traditional GA reports. 

How long is the installation process? 

  • Our typical installation and QA process takes two to three weeks. 

Is there a separate agreement for GCommerce’s Google Analytics 4 Report? 

  • Yes. GCommerce has prepared a simple agreement for execution. 

Can you amortize the setup fee? 

  • Yes. The integration fee can be split up into equal payments in addition to the monthly fee over 12 months. 

Why can’t I see historical data within my GA4 account?

  • Google Analytics 4 commences tracking once the account is created and scripts are integrated on your website.

Does the GCommerce GA4 Report include booking engine production?

  • Absolutely. GCommerce is experienced in retrieving booking engine data, including transactions, room nights, room products, and revenue within most commonly used CRS platforms. 

What access do I need to get started? 

  • To integrate Google Analytics 4 on your website, GCommerce will need account level access to your existing Google Analytics account, access to your Google Tag Manager profile, and CMS access to your website. Access to your booking engine is also needed for any transactional data. 

Google Analytics 4 vs. The Cookieless World | Google Analytics Update

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Cookies or Cookieless. There’s been a lot of buzz among marketers about the timing of the Google Analytics 4 roll out. A few weeks back, Google made the announcement they were prolonging the timeline for their privacy sandbox push as publishers, browsers, advertisers and other 3rd parties were clamoring to roll out the approved version of tracking in the cookieless world.  

This announcement doesn’t apply to Google Analytics and their rollout of GA4. Google knows that while 3rd parties begin to develop cookieless technologies, its analytics platform must be the foundation for measurement.  

Their push for Google Analytics 4 adoption is obvious. With nearly half of all the websites across the web running analytics, Google is pushing GA4 right inside their account creation. Here is a screenshot of the set-up process which highlights Google’s emphasis on GA4. (You’ll see “Google Analytics 4” highlighted)

If you’re a current Google Analytics user, it’s important to upgrade to the latest version. GCommerce has been running both GA3/GUA alongside GA4 to understand the difference in data and measurement. For the month of June, we saw significant decreases in revenue within our GA3 profiles. 

Our tests have shown that Google UA underreports Organic by 33%, Paid Search by 26%, and Referral by as much as 51% when compared to the attribution of GA4. This could be for a couple reasons:

  • Legacy cookie tracking (GA3/GUA) is starting to deprecate as the cookieless world grows closer, creating data gaps for major revenue channels
  • Advanced attribution models based on the new “engaged users” provides more transparency through the booking funnel

You want to have the latest analytics technology available for measurement, and that means upgrading to Google Analytics 4. GA4 will work with legacy cookie technologies along with new best practices as we move towards the cookieless world. There’s no reason to wait. Contact the experts at GCommerce today.

How To Avoid Costly Website Performance Issues Within Google Tag Manager

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What Is Google Tag Manager?

Tag managers have become increasingly commonplace on modern websites for many reasons. They provide ease of access for placing scripts and light applications onto websites, without having to lean heavily on a developer and allow these additions to be placed without interrupting the website’s base functionality.  As time has passed however, some concerns have arisen about using tag managers, such as Google Tag Manager, one of which is overcrowding.

Website Performance Contributors

Your website is set up with a number of assets (Pictures, Videos, Graphics, Apps etc) that all contribute to the load time and overall site performance.  Other factors might include your site host service, outdated code/low functioning coding, or the number of people accessing your site at the same time without adequate scaling.  Most of these issues are within your control to manage and can be handled by your development team.

Tag Managers Effect on Website Performance

Typically, a tag manager such as Google Tag Manager will not affect site performance that much.  With well regulated use, a typical tag manager will serve a limited number of marketing and analytics tags and some of these tags can be loaded after the website pages have already loaded completely. A well regulated Google tag management container should have a minimal to unnotiable effect on website performance.  When a tag manager is mismanaged it can present a number of problems that will have a varying degree of impact on the websites performance and the operation of the tag management container itself.

When Tag Managers Are the Problem

Too Many Tags

How many tags is too many tags to have within your Google tag manager?  If a tag manager has ten to twenty basic marketing tags, that amount of additional script will indeed add an additional load to the website’s performance.  If all ten to twenty tags are loading inline with the rest of the website, it might see a difference of a few hundred nanoseconds, so unless the website sees a few hundred thousand users per hour or each of these tags has a thousand lines of code, the website’s speed is in no danger of being reduced to a crawl. However if a tag manager container has been accumulating tags over the years, maybe from trying out different publishers or asset integrations and now has 300 or more tags inside, it’s very possible that your tag management container is impeding your website performance to a more noticeable level.

There are very few reasons why any tag management container would need to have tags numbering in the multiple hundreds on any individual site or even multiple websites sharing the same tag manager container.  In addition to flirting with website performance issues, letting a container fill up to the point where there are that many tags, will make it somewhat difficult to manage.  Think of it like acculating items in your office over the span of multiple years of service.  Eventually figuring out what does what and goes where becomes a sizable task in itself and that’s before you consider what you want to remove. A better way to handle your tag management container, and avoid costly website performance issues, is to progressively update and evaluate your tag manager container’s status in regular intervals.

Multiple Tag Manager Containers Running On One Website

Implementing a tag management container, such as Google tag manager, is a relatively easy process in most cases. That ease of implementation can spawn another issue with multiple tag manager containers being placed on a website adversely.  Running multiple tag management containers is not always a bad thing. Leveraging two or more containers where both are monitored and their use is openly discussed can work with great efficiency.  On the other hand, it’s very possible to lose sight of multiple tag manager container operations as well.  A prime example of this is one tag manager container is used for years but the administrator in charge of said tag manager container is the sole owner and has now separated from the organization.  Now nobody knows what is inside of the tag management container or how to get inside of it. Without support from the tag manager container product developer, that container is now essentially a ghost ship ‘dead’ on the site. 

All too often, the website owner will simply install a new tag manager and continue to  operate with two containers installed, not giving it a second thought. A potential nightmare scenario has now been created. The website now potentially has multiple scripts running on that can no longer be verified, and there is an unsecure access point to the site where someone might be able to make major modifications to it or potentially add some form of malware. It may be a little bit of a process, but whatever can be done to recreate the useful instruments from the ‘dead’ tag manager container in the newly created container, and then the ‘dead’ container should be removed as soon as possible.

Conclusion 

Tag Management container ownership at first glance is a relatively simple concept, but it has lasting implications and consequences to website operations.  Maintaining a well organized and well run tag manager container overtime should be a process similar to housekeeping. Too many tags accumulating and running unchecked in a container without proper oversight, can be a hindrance to website performance and leveraging the container with proficiency.  Similarly, operating more than one tag management container on a site, where full utilization transparency does not exist, can present as many if not more problems as a single unkempt container.  It is in the best interest of website owners/administrators who have opted to use tagging containers to adopt or create rules and policy around their placement and long term use. 

Have questions about how to use Google tag manager properly to avoid website performance issues? Reach out to the tag management experts at GCommerce today.

What Hotel's Should Know About Cookieless Tracking & Google Analytics 4

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We’ve recently written about Google’s latest iteration of Analytics and important things hotel’s should know about Google Analytics 4 (GA4). In this post, we will go into a bit more detail on how the change to cookieless tracking might impact your hotel’s digital marketing efforts.

What are Cookies and Why Do They Matter?

Cookies are small pieces of data stored on your computer by the web browser. What they are isn’t so important as to what they are used for, which is to track individual users. By dropping a unique cookie or pixel onto your browser, a website can then track behavior outside of your website.

Are Cookies An Invasion of Privacy?

This is the big debate currently being waged and many people would say yes. Legislations like Europe’s GDPR, California Consumer Privacy Act, recent updates to Apple’s IOS to block more 3rd party tracking are all efforts to protect user’s individual privacy by making it harder to identify those individuals. At the heart of this debate is cookieless tracking. While cookies are not banned or illegal, a lot of browsers, plug-ins and software help to block cookies and there is evidence the cookies are becoming a less viable way to track users.

What does this mean for Google’s Universal Analytics?

Google’s current and most popular iteration of Analytics, Universal Analytics, uses first-party cookies to determine a number of variables within their tracking. Already, digital marketers are reporting gaps in data based on people that are actively blocking cookies and tracking. Within our own data, we have noticed certain instances where traffic from California has decreased, while traffic from locations not tracked has increased. This change is very likely indicative that California’s privacy laws are having an impact on our ability to track.

Why is Google Analytics 4 A Solution To A Cookieless World?

Despite what the name suggests, GA4 isn’t actually more robust tracking, it is actually less tracking on individual users. This is because GA4 is not tracking every pageview. Rather than rely on cookies and javascript variables to track every pageview, GA4 is tracking based on specific events that are built and established. Google then applies advanced models to fill out data for traffic and behavior. What Google Analytics 4 lacks in individual tracking it makes up for with the robust tools of their machine learning algorithms. The need for something like GA4 comes from the new privacy laws and public awareness around data collection.

What Should Your Hotel Do About Google Analytics 4?

While GA4 definitely seems like the exclusive tracking platform that Google will be supporting in the near future, Universal Analytics is still your most valuable tracking tool, for now. As we discussed above, changes to the way users view their privacy will make Universal Analytics less and less reliable as time goes on. The unfortunate aspect of this is that there is no published timetable for when GA and other tech companies will implement changes. The earlier that your hotel starts to utilize GA4, get familiar with it and start to utilize data from it, the further ahead of the curve your hotel will be when Universal Analytics comes to a point it is no longer recommended to utilize. There is no other time like now to start preparing for the future. 

How To Get Started With Google Analytics 4?

After my father got a debilitating injury trying to build a retention wall in our backyard at the ripe-young age of 56, he decided it might be better to trust the experts. In this situation, we would also recommend utilizing an expert to help install GA4 for your hotel’s website. The truth is, GA4 is a completely novel way of tracking that does not rely exclusively on individual user data. Instead, it relies on event signals that are built and established based on the functionality and goals of your website.

Google Analytics 4 Tracking From GCommerce

If you’re interested in having the experts at GCommerce help establish GA4 tracking and reporting for your hotel website, contact us today!

Improve Conversion Rates On Your Hotel's Book Now Button

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A partner hotel with GCommerce Solutions had a Book Now button that had many other links close to it, which could have been decreasing the click-through-rates (CTR) to the hotel booking engine. With the help of the expert graphic designers at GCommerce Solutions, we designed a new Book Now button that we hoped would have a higher CTR and conversion rate.

A/B Test

Utilizing Google Optimize, we were able to create two versions of the clients homepage, one with the original Book Now button and one with our variant. We were able to split the traffic so that 50% of visitors see each version of the page. 

Results 

After about 12k total sessions, the new Variant has a Conversion Rate of 1.74%, which is a 12% increase compared to the Original.

Screenshot of transaction data in google analytics

How Significant is a 12% Increase in Conversion Rate?

This hotel has an Average Order Value (AOV) of about $810. If they drove the same number of visitors in 2019 as they did in 2020 and had the same AOV, a 12% increase in Conversion Value would have resulted in over 2,300 more Conversions and another $1.95 million in Revenue. 

Start A/B Testing With Your Website

A/B tests are the best way to gather valuable data that allows you to improve conversion rates on your website and get better returns for your marketing dollars. 

Contact GCommerce Solutions today to start A/B testing on your hotel website to improve conversion rates.

[Webinar Recording] Google Analytics 4: A Look at The Evolution of Google Analytics and Key Learnings About GA4

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With the Cookieless world quickly approaching, Google released its Google Analytics 4 beta in Q4 2020 putting the emphasis on user engagement rather than volume. Will Ferris, GCommerce’s Chief Technology Officer, provides an overview of Google Analytics 4 and some key updates you can find in this new tool.

Register to watch this on-demand webinar and learn why GA4 is important to your business.

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