[Ebook] Your Hotel Should be Using These Automated Emails
Automated emails do more than confirm a booking. Done well, they build loyalty, drive upsells, and bring past guests back to book direct.
Our new ebook breaks down the 13 automated email types every hotel should be using, organized across the full guest journey:
- Transactional: confirmation, modification, and cancellation emails that reassure guests and keep the conversation going
- Pre-stay: pre-arrival and upsell emails that capture revenue while guests are actively planning
- In-stay: post check-in messages that resolve issues before they become reviews
- Post-stay: OTA winback, we miss you, loyalty, and birthday emails that turn one-time visitors into repeat guests
Each one includes what to include, why it matters, and a sample email you can model.
