Search Engine Marketing for Hotels

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AUDIENCE TARGETING AND ITS INTRODUCTION TO SEARCH ENGINE MARKETING: As advertisers, we have the option to add specific audience targeting to paid search marketing campaigns. Google’s audience targeting was originally only available on display networks and YouTube campaigns, but in May 2017, Google expanded audience targeting to its paid search ad network. For advertisers in the hospitality industry, the in-market audience targeting options include demographics, such as age and gender.

AUDIENCE TARGETING FOR HOSPITALITY PPC: Age plays a vital part in marketing for the hotel and hospitality industry. The legal age to book a hotel room in the U.S. is 18 years old, but many hotels have the option to limit the booking age to guests who are 21 years and older. When evaluating previous traffic and booking behavior, we noticed a higher ratio of spending to revenue in people under the age of 25. Based on this information, we decided to focus our audience targeting for men and women above the age of 24. Currently, there are two different options for including audience targeting for hotels:

  • Focusing on specific demographics
  • Remarketing to the hotel’s returning guests

We focus on a few different types of remarketing. One type of remarketing is website targeting, which delivers ads to people who previously visited your website. Another form of remarketing through Google AdWords is audience retargeting to the hotel’s email distribution list. This is called Google AdWords Customer Match and includes any customer who stayed at the hotel or signed up for a newsletter. Targeting an audience that focuses on specific demographics requires an extensive knowledge of the property and the demographic groups that have the highest conversion rates. Google Analytics will track the conversions and separate each demographic group, based on age, gender, income, or location. Based on the information that we gathered for this hotel, we determined it would be most effective to target age demographics for our audiences.

THE LENOX HOTEL RESULTS: Our team at GCommerce Solutions ran a test for using audience demographic targeting within PPC campaigns for The Lenox Hotel in the Back Bay area of Boston. We completed the following bid adjustments:

  • Added negative bid adjustments of 90% to their audiences that had the lowest conversion rates (18-24 year-olds not searching for Name Terms)
  • Added positive bid adjustments of 25% to their audiences that had the highest conversion rates (45-54 and 55-65).

Our study includes data from June 11, 2017- July 20, 2017, compared to July 21, 2017-August 29, 2017. With changes in demographic targeting, we were able to better control our budget with a 5% decrease in cost per click and 7% decrease in total cost, while capturing a 4% increase in revenue for the property. The results of this test conclude that utilizing age/ demographic bid adjustments is a more accurate way to target the most qualified audience for this hotel, and allows us to increase our overall Return On Ad Spend. GCommerce recommends tracking data at the audience level to understand performance before implementing any bid adjustments. Specific adjustments and test parameters should be unique for your hotel, based on historical data. Please contact us if you have any questions about audience targeting and how you can better utilize this feature to improve performance.

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5 Perks of Using Search Keywords in Display Advertising Targeting

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TARGET KEYWORDS IN DISPLAY ADVERTISING TO FURTHER QUALIFY TRAFFIC

While advertising efforts at many companies are siloed within the different departments, the search and marketing specialists at GCommerce have been working at a more cohesive, full-funneled marketing approach. In an effort to have our search and display campaigns work more symbiotically, we’ve been utilizing search terms in our display prospecting campaigns. While bidding on paid search terms can be quite costly, our display platform allows for the ability to target up to 10,000 keywords to include or exclude for a lower average CPM than paid search efforts. While there are many advantages of using keywords for display advertising, here are a few:

1. TARGET VIEWERS WHO HAVE SEARCHED EXTREMELY COMPETITIVE/EXPENSIVE KEYWORDS TO ASSIST PPC EFFORTS

Market terms tend to be more competitive and expensive – especially in highly – competitive markets such as Los Angeles, Miami, and New York. A hotel could blow through their entire budget trying to compete for terms such as “hotel in NYC” or “resorts in Miami.”When building a keyword list for a display network, it’s important to include these terms in your display advertising targeting, providing hoteliers the opportunity to serve a display ad to users who have searched for these terms within a recent window. If the user clicks on the display ad or visits the site later after remembering the ad, they will now fall into the “remarketing” category. After this occurs, hoteliers can serve these users remarketing ads in the form of social media, paid search, or another, more compelling and targeted, display ad.

2. TARGET MORE QUALIFIED VIEWERS

Some display efforts only encompass more surface level targeting: geo-targeting, device targeting, and content verticals (i.e. the “types” of websites you would like your ads displayed on, such as technology, sports and entertainment, and music) By using search terms in your display targeting, you can ensure you’re reaching viewers who are in the research phase of their travel journey. For example, viewers searching for “flights to LA,” “Hollywood Bowl tickets,” or “hotel in Hollywood” would be more likely to book than someone who has not searched for those terms.

3. TARGET PEOPLE WHO HAVE SEARCHED FOR YOUR COMPETITORS

Who doesn’t want the opportunity to get in front of one of their competitors’ prospective clients? Keyword targeting in display ads provides our clients the opportunity to show one of their own display ads to someone who has searched for a competitor’s name. If your ads are compelling enough, this provides hoteliers the chance to make a great first impression on someone who would have booked elsewhere.

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4. UTILIZE EYE-CATCHING CREATIVE BASED ON SEARCH TERMS

This is extremely helpful for very targeted and specific campaigns. For example- targeting for weddings can be difficult with traditional display efforts. Out of the million ad impressions you pay to serve, it is likely that only a fraction of those impressions were served to potential brides, grooms, or wedding planners. However, with keyword targeting, you can reach very qualified viewers searching “wedding venue in New York” with a beautifully crafted display ad showcasing the breathtaking venue.

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5. EXCLUDE UNQUALIFIED VIEWERS

If you’re a luxury brand, you don’t want to waste impressions on a viewer who is searching for a the cheapest rate– and if you’re a value-focused property, you don’t want to waste impressions on viewers seeking a luxury experience. The ability to exclude search terms is just as valuable as the ability to target them, especially as hoteliers’ average cost per acquisition continues to rise.

WANT TO LEARN MORE ABOUT HOW GCOMMERCE CAN HELP YOU REACH THE RIGHT GUESTS?

POTENTIAL CHANGES TO GOOGLE ANALYTICS ARE LOOMING

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% OF NEW SESSIONS MISSING | CHANGES TO GOOGLE ANALYTICS METRICS

For users of Google’s Premium Analytics services, you may have noticed a slight change in the way that default metrics are being displayed. Google has removed the % New Sessions, added in Number of Sessions per User and New Users. They have also re-ordered the metrics to show Users and New Users ahead of Sessions.

CURRENT VIEW, SESSIONS FIRST:

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NEW VIEW, USERS FIRST:

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CURRENT VIEW, SESSIONS FIRST:

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NEW VIEW, USERS FIRST:

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% New Sessions can still be viewed in Custom Reports, Dashboards, and Segments or as a Secondary Dimension on most reports within Google Analytics.

We were unable to find any documentation from Google that they are updating the default views in Analytics. Representatives from Google Analytics would not confirm nor deny any changes, however, a support specialist was able to share over the phone that Google has internal documentation showing that this change is rolling out to all Google Analytics accounts over the next few months. This representative let us know that Google is moving to a focus centered more around Users, rather than Sessions, which is reflected in these updates.

Just last week, Google made an announcement that they would be extending Remarketing List Audiences across devices. They have also made numerous changes over the last few years in the way that ads can be remarketed. It seems that the move to a stronger focus on Users in Google Analytics is an effort to better track and target individual users with ads through Google’s Ad services across all devices, through multiple platforms and channels.

If Google is rolling out other changes with this one, it is yet to be seen. However, we expect Google to continue to advance their tracking, reporting, and advertising to be more user and audience focused with greater opportunities to remarket and segment individual users across devices and through multiple channels within Google’s extensive advertising network.

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