Account Services

Client Success Coordinator

Reports To: Director of Account ServicesHours: Full-timeFLSA Status: Non-Exempt

Role overview

The Client Success Coordinator role covers a broad range of responsibilities aligned with GCommerce’s goals of delivering exceptional digital marketing results for our hotel and resort clients. This position serves as a critical support function within the Client Success team, partnering closely with Client Success Managers (CSMs) to ensure smooth execution, strong communication, accurate reporting, and consistent quality across accounts.
The Client Success Coordinator will assist in managing client operations, internal workflows, reporting, launches, and QA processes while gaining hands-on exposure to digital marketing strategy and hospitality-focused client management. This is an excellent growth role for someone looking to build a career in client services and digital marketing.All efforts of the Client Success Coordinator are designed to improve efficiency, strengthen internal processes, and help Client Success Managers focus more deeply on strategy and client growth.Key Responsibilities

Client & account support

  • Support Client Success Managers with day-to-day account administration and client coordination, including note taking, coordination with the marketing team, and web development team
  • Assist with client launches, transitions, and exits to ensure a smooth experience
  • Manage client communication logistics, including scheduling meetings, tracking action items, and assigning tasks as needed
  • Maintain accuracy of client data and project details within Teamwork and CRM systems
  • Help maintain accurate budgets and notify clients regarding past due invoices

Reporting & QA

  • Assist with the creation and delivery of client reports
  • Audit account tasks and assignments to ensure all work is completed accurately and on time
  • Support QA efforts by verifying creative assets, specs, offers, and campaign details prior to client review or launch

Internal coordination & operations

  • Create and manage monthly projects in Teamwork
  • Support internal communication between Client Success, Operations, and other departments
  • Cover responsibilities for team members during out-of-office periods as needed
  • Assist in documenting and maintaining department SOPs and internal processes

Growth & learning

  • Develop a working knowledge of GCommerce’s digital marketing disciplines (paid media, SEO, social, analytics, etc.)
  • Participate in internal meetings to better understand client strategy and performance
  • Continuously learn industry best practices in digital marketing and hospitality

Desired skills & competencies

  • Associate’s degree or Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience) Preferred
  • Strong organizational and time management skills with the ability to meet deadlines
  • High attention to detail and commitment to quality
  • Ability to manage multiple tasks and priorities in a fast-paced environment
  • Strong written and verbal communication skills
  • Self-motivated with a desire to learn, grow, and take ownership of responsibilities
  • Ability to work independently and collaboratively across departments

Requirements

  • Working knowledge of basic computer software, including Google Drive and Microsoft Office
  • Comfort working in a remote environment with:
  • High-speed internet (company does provide a monthly stipend)
  • A dedicated workspace (desk, chair, office setup)
  • Flexibility in work hours; standard schedule is 8:30 a.m. – 5:00 p.m. (employee’s time zone), with occasional flexibility required to support clients and team needs
  • Passion for digital marketing and interest in the hospitality industry
  • A strong desire to learn new skills and grow within client services

Please send your resume and cover letter to @nrountree@gcommercesolutions.com to be considered.